Returns & Refunds Policy

When you can request a return or refund

• You received a damaged or defective item.
• You received a wrong item (different product, colour or pack size from what was confirmed).

How to request

1. Contact us on WhatsApp +91 70032 35740 within 48 hours of delivery.
2. Send your order details with clear photos or a short unboxing video showing the parcel and the product.
3. We check and reply with the next step.

Replacement or refund

After verification, we replace the item or refund the amount. Approved refunds are made to the original payment method, or as agreed with you for Cash on Delivery orders.

What cannot be returned

• Candles or materials that have been used, burnt or melted.
• Custom and bulk orders, unless they arrive damaged or wrong.
• Items damaged after delivery by handling or storage.

Colours and shades can look slightly different on screens. Handmade candles can have small natural variations.